Certainly. If you need part of your belongings to go to storage, a second address, or family, just give us the details so we can plan accordingly.

We cannot carry hazardous goods (fuels, chemicals, explosives), illegal items, or live animals. If you have a questionable item, ask us first and we’ll advise.

Yes. Most potted plants and outdoor furnishings can be moved. Please water plants a day or two before moving (not on the day) and notify us of any large or sensitive plants.

Absolutely. Our Cairns team has the right equipment, knowledge, and extra padding to move heavy, delicate, or unusual items like pianos, pool tables, and antiques.

We use padded blankets, shrink wrap, and custom guards for furniture, with reinforced boxes for fragile items. Appliances and large items are safely secured for transit.

Many customers prefer self-packing. We offer sturdy moving boxes, tape, packing paper, bubble wrap, and tips for safe packing. Please label your boxes and avoid overfilling.

Yes. We can pack your entire home or office, just your fragile items, or supply boxes and materials for self-packing. Our team uses high-quality materials and proven methods for maximum safety. Unpacking at your new address is also available.

We’ll do our best! If you liked your previous Cairns removalists, mention it when booking, and we’ll try to send the same team, subject to their availability.

Our standard Cairns removalist price includes transit and public liability insurance, covering your goods against loss or accidental damage during the move. Extra protection for valuables is available upon request.

Yes. All Brilliance Removals Cairns staff are professionally trained in packing, safe lifting, and furniture handling. Background checks and ongoing upskilling ensure high standards, and every move comes with comprehensive insurance for peace of mind.