Frequently Asked Questions | Brilliance Removals

Are your moves insured?

Yes. We offer insured services and can outline coverage options in your quote.

Do you handle IT equipment safely?

Absolutely. We use padded protection, secure loading and clear labelling so your tech team can reconnect quickly at the new site.

How far in advance should we book?

Ideally 2–4 weeks for small to mid-size offices. Larger or multi-phase moves benefit from a longer lead time.

Can you move our office after-hours or on weekends?

Yes. We regularly complete moves overnight or across a weekend to reduce disruption.

What is included in your office removals service?

Packing and labelling, furniture disassembly/reassembly, secure transport, placement to plan, and coordination with your building and IT teams. Storage is available if needed.

Can you unpack at my new property?

We offer a wide range of removal services, including complete packing and unpacking solutions.

Should I pack my own boxes?

it’s advisable to pack your own boxes to save time and ensure a smooth removal process.

Do I have to be present during furniture removals?

We highly encourage you to be around during the removal process to ensure we’re moving the correct items.

Will my furniture be protected?

As part of the removals process all furniture is wrapped in special moving blankets to ensure full protection throughout.

Still have questions about moving to Townsville?

Contact our Townsville office for suburb-specific advice or to discuss your unique needs. We’re here to make your move smooth, simple, and successful.