Frequently Asked Questions | Brilliance Removals

Are your services insured?

Yes. We offer insured services and can outline coverage options in your quote.

Do you provide packing materials and crates?

Yes. We can supply commercial-grade boxes, crates and protective materials, or provide full packing and labelling services.

Can you handle our IT equipment safely?

Absolutely. We use padded protection, secure loading and clear labelling so your tech team can reconnect quickly at the new site.

Do you offer after-hours or weekend moves?

Yes. We regularly complete moves overnight or across a weekend to minimise disruption to your operations.

How far in advance should we book?

For small to mid-size offices, 2–4 weeks is ideal. Larger or multi-phase moves benefit from a longer lead time so we can plan staged relocations.

Can you unpack at my new property?

We offer a wide range of removal services, including complete packing and unpacking solutions.

Should I pack my own boxes?

it’s advisable to pack your own boxes to save time and ensure a smooth removal process.

Do I have to be present during furniture removals?

We highly encourage you to be around during the removal process to ensure we’re moving the correct items.

Will my furniture be protected?

As part of the removals process all furniture is wrapped in special moving blankets to ensure full protection throughout.

Still have questions about moving to Townsville?

Contact our Townsville office for suburb-specific advice or to discuss your unique needs. We’re here to make your move smooth, simple, and successful.