Frequently Asked Questions

If your move requires using toll roads, we’ll discuss the best route with you and add any toll charges at cost to your invoice. Our pricing is transparent, and we’ll always explain how travel time is calculated. This is usually from the time we leave our depot until we return.

Absolutely. No job is too small; whether it’s a single couch, a piano, or a few boxes, we’re happy to help. Minimum charges may apply, but we’ll always discuss your options upfront.

Yes, we supply sturdy boxes, bubble wrap, packing paper, and tape. We also offer full or partial packing services if you’d like our team to handle the hard work. If you prefer to pack yourself, we’re happy to deliver materials ahead of your move.

No lift? No problem. Our team is experienced with walk-up apartments and can safely move your belongings up and down stairs. Just let us know about access issues when you book so we can send the right number of movers and equipment for your job.

Definitely. We offer regular services to regional towns and all major interstate destinations. Whether you’re heading to Wollongong, Newcastle, Melbourne, Brisbane, or Adelaide, our experienced team will coordinate every step, from packing to delivery, ensuring your move is smooth and stress-free.

Sydney’s weather can be changeable. Our removalists come prepared with waterproof covers, heavy-duty blankets, and shrink wrap to shield your furniture and boxes from rain or wind. We also plan for quick loading and unloading to minimise exposure and keep your items safe, whatever the weather.

Yes, we understand that sometimes moves can’t wait. Our team is available for last-minute bookings and works weekends to fit your schedule. Just keep in mind that weekends and peak periods book out quickly, so the sooner you contact us, the better. We’ll always confirm any extra costs for weekend or urgent moves upfront.

High-rise moves require extra planning. We always coordinate with building management ahead of time to book lift access, reserve loading bays, and understand any moving restrictions (like set move-in/move-out windows). Our team is trained to safely move furniture in lifts and through tight corridors, and we use protective padding to prevent damage to both your items and the building. We recommend decluttering before your move and labelling boxes clearly for quick unloading. If you’re moving into a building with strict rules, let us know early so we can handle all logistics and paperwork for you.

Yes, we regularly help customers relocate to and from the Northern Beaches, Parramatta, and other Greater Sydney areas. Whether you’re moving a whole house to Manly or just a few items to Blacktown, our team knows the best routes and can coordinate moves of any size. We use the same careful packing and secure transport as we do for city moves, and we’re happy to offer in-person or virtual quotes for larger jobs in these regions.

Phone, email, or website contact - our Sydney team is ready for your move.

4.9
Based on 861 reviews
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DEE JAY (DeeJay)
22:40 29 Nov 25
Fast and efficient service. John & Diego were on time & very careful when offloading my gear. Helping move heavy items like fridges etc to where I needed them was a huge help. Highly recommended.
Ella Harry
08:23 26 Nov 25
Today my partner and I moved into our first own home and it wouldn’t have been possible without the fantastic team we were sent to get the job done. Mick, Elito and Omar were an absolute pleasure! They were extremely professional, cool, calm and collected.

The team worked seamlessly together taking fantastic care with all of our belongings making the whole process easy and stress free.

Our house was packed up and relocated to our new home within 7 hours including an unpack!

We couldn’t recommend these gentlemen enough. If we ever move again this is the team we will be calling upon.
Wenda-Lee Carrie
13:15 20 Nov 25
The guys, John and Omar were great! Arrived on time, helped me through lock drama at the storage unit, loaded and unloaded all my furniture to perfection, and were so lovely to talk to. Can't recommend them enough.
augusto konen
06:17 17 Nov 25
I had an excellent experience with this removal company. Elito and Rapha did an amazing job from start to finish. They wrapped my fridge, dishwasher, and other items with great care before placing everything safely in storage in the garage. They even took my entire king bed apart and put it back together perfectly to ensure it fit into one of the rooms. Super quick, professional, and incredibly efficient. Highly recommend their service!
Vanessa Woodward
05:57 14 Nov 25
⭐️⭐️⭐️⭐️⭐️ Amazing service from Mick and Omar!

I had an absolutely fantastic experience with Mick and Omar from Brilliance Removalists. From start to finish, nothing was ever a problem for them. They were professional, friendly, and worked with such a positive attitude that the whole move felt completely stress-free.

They handled everything with care, moved efficiently, and went above and beyond to make sure everything was exactly how I wanted it. It’s not often you come across people who genuinely make a tough job feel easy, but these two definitely did.

Highly recommend Mick and Omar – absolute legends! 👏🚚✨
Cheers Vanessa
Michelle Bunting
05:44 02 Nov 25
A big thank you to John and Anderson from Brilliance Removals for helping us move house. They were punctual, professional, provided
clear communication through each stage of the moving process and were also really great guys. They took the stress out of moving day.
Morgan Graydon
05:16 31 Oct 25
clear communication, punctual and happy to drop off to our site without assistance! John & Renan sent me a photo once everything was safely dropped off. Thanks team! 🙂
Jill Kendall
07:40 30 Oct 25
From the initial contact with Eddy at Brilliance Removalists, everything was extremely easy & professional. Eddy was very informative about the whole process and was happy to answer any questions & concerns we had . On the day our house was being packed into the container, Junior and Diego arrived punctually and proceeded to get on with job at hand, which involved A LOT of furniture into the container which they did methodically, using their experience to know what went where and when to utilise every single inch of space. They were incredible and went above and beyond our expectations. This included an extraordinary difficult task of moving a huge double door fridge from an upstairs kitchen, manoeuvring it expertly through a very small gap and down a flight of stairs!! Junior and Diego managed to fit furniture into one container, when other companies had said we’d need 2! There rates are also very reasonable . Would highly recommend Brilliance if you’re planning on moving!! Thank guys!!!
Ligia Risso
06:42 29 Oct 25
Absolutely fantastic job. I had my belongings storage in a Brilliance container for 14 days and it his morning I had it delivered to my new address.
Joao and Henzo were very careful and attentive to details. It was nice to see happy faces early in the morning happy to do the job. I highly recommend Brilliance Removal and storage.
Mary Murphy
05:11 28 Oct 25
I used Brilliance to load and stack my house contents today. The job, by John and Henzo was completed to perfection. The boys took the upmost care packing delicate and antique items and intelligently organised, stacked and unloaded fitting load into a tight space. I recommend Brillance, John and Henzo without hesitation. I will be using again next year.
Zeina Zabaneh
11:43 16 Oct 25
Absolutely amazing job by the team. They saved us at the last moment when another company (CBD Movers) cancelled on us on the day of our move. They arrived on time, with all the right gear to protect our belongings (including mattresses, tvs and tables). They also disassembled and reassembled furniture as required.

Thanks to Diego, Rafael, Junior and Omar for such professional work. You really made our move stress free.
Zod
07:15 15 Oct 25
Have used Brilliance twice now.
Great service, friendly staff, took care of our delicates.
Very professional business, advised us on best way to move and secure paintings, tables and artworks.
8b soci
15:05 17 Sep 25
They're very professional & punctual, also handle our electric appliances with gently 🙂 Highly recommended 👍
Susan Kemp
10:14 06 Sep 25
Elito and Flavio were exceptional, they were polite and took great care of our furniture. We would recommend them to anyone. Thank you.
Misty Waters
03:29 05 Sep 25
Fantastic service! Delivery, assembled and took away all the packaging. No fuss, did great job.
Would highly recommend 🌟
Johanna Todd
07:34 03 Sep 25
The packets/movers were absolutely fantastic. I have moved many times. This time I had the best experience. Everyone was fast, super careful and very friendly. I will ask them again, 🙂
BRIAN HAFTKA
04:28 01 Sep 25
I can't recommend Brilliance Removals highly enough. We have already told so many people how great our experience was, from the time I first contacted Paul in the office, to when the boys (Anderson and Lucas) arrived right on time - as they said they would. Nothing was a problem for them, even though we lived in an apartment with a lift and a carpark to contend with. The boys were gentle and calm which made this move completely stress free for us.
This is a classic case of "you get what you pay for". All our furniture was wrapped in blankets, taped and carefully loaded into the truck like a jigsaw. We were so impressed at their skill. We feel lucky that the boys will be unpacking everything for us in a few weeks.
Samindi Samarawickrama
02:33 23 Aug 25
Response from the owner 05:08 26 Aug 25
Thanks Samindi, We appreciate your feedback.
Murray
04:36 17 Aug 25
Our daughter was lucky enough to have Sergio Neto and Tiago as her removalists. They were extremely efficient in handling, packing and then unpacking her furniture. Nothing was too much trouble when relocating items into the new house. A great job, thanks guys!
Response from the owner 05:08 26 Aug 25
Thank you for your 5-star rating, Murray! We are thrilled to hear that Sergio Neto and Tiago provided efficient and exceptional service for your daughter's move. Your kind words are greatly appreciated!
Noella Hextall
10:36 16 Aug 25
Thank you so much Thiago and Sergio for such a smooth move today. You were so accomodating, nothing was too much trouble, and you treated my furniture with care, whether it was old or new. I would be very happy to have Thiago and Sergio, or any of the crews from Brilliance Removals help me with a move again.
Response from the owner 05:07 26 Aug 25
Dear Noella, Thank you for the glowing 5-star review! We're delighted to hear that Thiago and Sergio provided you with such excellent service during your move. We appreciate your kind words about their professionalism and care with your furniture. It was a pleasure to assist you, and we look forward to helping you again in the future. Best regards, Eddie. Brilliance Removals
Gargi Mittal
03:33 15 Aug 25
John and Flavio were professional, delivered heavy furniture to my house with ease and efficiency. The communication was clear and succinct, delivery was on time and assembly was quick. Most importantly they left no mess. Would 100% recommend.
Response from the owner 05:06 26 Aug 25
Thank you so much, Gargi, for your 5-star rating! We are thrilled to hear that John and Flavio provided a professional and efficient delivery service. We appreciate your kind words about the clear communication, punctual delivery, quick assembly, and leaving no mess behind. Your recommendation means a lot to us!
Tim Otter
05:14 14 Aug 25
Had John and Omar deliver our belongings today and loaded into our storage container. Both great blokes easy to get along with and worked in a prompt and professional manner. Thanks for your great work.
Cheers Tim O.
Response from the owner 05:05 26 Aug 25
Hi Tim, Thank you for the 5-star rating! We're thrilled to hear that John and Omar were able to provide you with a great service. We appreciate your kind words and are glad you were happy with their prompt and professional work. Cheers, Eddie
Kirsty Trease
23:20 20 Jul 25
Highly recommended John, Anderson & Flavio from Brilliance removals. They arrived on time. They were polite and respectful with my belongings. They were absolutely fantastic. They put all the beds together and helped me to set up the kids rooms. They made something stressful feel easy. 💯 l would use them again to move. Great service.
Godoi & Bruno helped us move and they have been prompt to come to our property. They were very careful with our furniture and there was no damage. Highly recommend!
Viviane Antunes
00:32 22 Dec 24
I strongly recommend Brilliance Removals. John and Sebastian arrived at 8am sharp, assessed the whole house, and started wrapping the furniture before moving them out. The technics used to lift some heavy furniture were really incredible. The guys are friendly and made us feel very comfortable throughout the whole process.