Frequently Asked Questions | Brilliance Removals

Can you unpack at my new property?

We offer a wide range of removal services, including complete packing and unpacking solutions.

Should I pack my own boxes?

it’s advisable to pack your own boxes to save time and ensure a smooth removal process.

Do I have to be present during furniture removals?

We highly encourage you to be around during the removal process to ensure we’re moving the correct items.

Will my furniture be protected?

As part of the removals process all furniture is wrapped in special moving blankets to ensure full protection throughout.

Still have questions about moving to Townsville?

Contact our Townsville office for suburb-specific advice or to discuss your unique needs. We’re here to make your move smooth, simple, and successful.

Can you provide references or local testimonials in Townsville?

Of course, ask our team and check online reviews from real Townsville customers.

Are your Townsville removalists accredited or members of industry associations?

Yes, licensed, insured, and compliant with industry best practices.

How do you handle tolls and travel time for Townsville removals?

Tolls are billed at cost, with travel time transparently included in your estimate.

Can you move just one item or a small load in Townsville?

Absolutely. No job is too small; minimum charges apply, and we’re upfront about all costs.

Do you offer packing materials and services for Townsville moves?

Yes, both full and partial packing services, as well as quality boxes, wrap, and tape.